What is your refund process?
Upon approval of your Return Request and depending upon the mode of payment for your transaction, we will immediately initiate a refund, via the Platform, within forty-eight (48) banking hours. (Note: Refund will always credit in 7-10 days to bank account after pickup is complete.)
- From the date of approval of your Return Request, where, Product(s) are not required to be returned for pick-up by us; or
- From the time of successful pick-up of the Products from your shop/ designated pick-up location,where, Product(s) are required to be returned for pick-up. You agree and undertake that we will not be responsible and liable for any wrong/incorrect bank account details that may be provided to us by you or taken by us from the Platform. You further agree and undertake that we will not be liable to refund payments to you in case of direct to seller order, i.e. where you have directly entered into a transaction with the seller without our or the Platform’s intervention.
